What These Agents Do
Workforce Optimization Agents automate core human capital management tasks. They watch for key events—like a PTO request, new hire record or timesheet submission—and trigger policy‑driven notifications, follow‑ups and escalations. By building governance into the communication layer, they ensure every step is completed on time and stored for audit.
Common Workflows
- Absence management approvals across teams and managers
- New hire onboarding tasks (IT provisioning, facilities access, compliance training)
- Timecard validation and payroll cutoff monitoring
- Delegation acceptance and temporary coverage routing
Our agents integrate seamlessly with PeopleSoft HCM, Oracle Cloud HCM and Workday via published APIs. They deliver notifications via Microsoft Teams, Slack, email or SMS, depending on your organization’s preferences.
ERP Integration Map
No matter which HCM system you run, our workforce agents can connect using secure APIs. They read events and write back status updates to:
- PeopleSoft HCM – event-driven integration using Integration Broker
- Workday – REST and Workday Studio connectors for hire, time tracking and PTO events
- Oracle Cloud HCM – HCM Cloud REST APIs for worker and absence services
Example: Absence Approval Escalator
When an employee submits a vacation request, the Absence Coordinator agent immediately notifies their manager. If the request isn’t actioned within 24 hours, the agent automatically escalates the approval to HR and coverage staff, ensuring your leave policies are followed and shifts are covered.
Benefits to HR & People Ops
Reduced Admin Load
Eliminate manual chasing of approvals and delegate follow‑through to AI agents.
Increased Compliance
Enforce policy adherence with defined escalation paths and complete audit logs.
Better Employee Experience
Provide timely feedback to employees on all of their requests and onboarding progress.
Agent Use Maturity Curve
Start in reactive mode—catching late approvals and escalations. As your agents collect data on patterns and response times, they begin to predict where future failures will occur and recommend proactive routing or resource planning.
Featured AI Agents & Use Cases
Absence Coordinator
Notifies managers of pending time‑off requests and escalates if ignored, ensuring balanced coverage and compliance.
Onboarding Orchestrator
Routes tasks to IT, security and HR upon a new hire record appearing in your HCM, closing loops automatically.
Timecard Sentinel
Monitors reported time, triggers approvals and flags anomalies near payroll cutoff dates.